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red velvet gluten free cookies

Terms & Conditions

Welcome to Bite Gluten Free, your home for delicious gluten free NYC Cookies and fudgy Chocolate Brownies! Please read these Terms and Conditions carefully before placing an order on our website. By purchasing from us, you agree to the following terms.

Product Information

All our products are made with gluten free ingredients, but please note that our products contain dairy and eggs. Additionally, some of our products may contain nuts. While we take great care to avoid cross contamination, we cannot guarantee an allergen-free environment as our kitchen handles these ingredients. Please review the product descriptions for specific ingredient information.

Pricing and Payment

  • All prices are listed in GBP and are subject to change without notice.

  • We accept payments via credit/debit cards, PayPal, Apple Pay, and Google Pay.

  • Payment is required at the time of purchase.

Order Confirmation

Once you place an order, you will receive an email confirming your purchase. This confirmation serves as a receipt, but does not guarantee that your order is processed. You will be notified if any issues arise with your order.

Shipping and Delivery

  • We currently ship within UK nationwide.

  • Orders will be processed within 1-3 business days, and delivery times may vary depending on your location.

  • Shipping costs are calculated at checkout.

  • We are not responsible for any delays caused by the shipping carrier.

Storage and Freshness

Our cookies and brownies are best enjoyed within 5-7 days of delivery when stored in an airtight container at room temperature. For longer storage freeze them for up to 3 months. We will include cookie and brownie care instructions with your order to help ensure your treats stay fresh and delicious!

Refund & Return Policy

Due to the perishable and handmade nature of our products, we do not accept returns or exchanges. All sales are final. However, if you receive a damaged or incorrect order, please contact us immediately of receiving your order, and we will do our best to resolve the issue.

Terms and Conditions for Digital Products

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By purchasing this eBook/recipe card, you agree to the following:

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  1. Personal Use Only: The eBook/recipe card is for personal use only. You may not reproduce, distribute, or resell the content without prior written permission.

  2. Digital Product: This is a digital product. No physical items will be shipped. Upon purchase, you will receive a downloadable version of the eBook/recipe card.

  3. Refund Policy: Due to the digital nature of this product, we do not offer refunds once the purchase has been made. Please review all details before completing your purchase.

  4. Copyright: The content of the eBook/recipe card is protected by copyright law. All rights to the recipe card are owned by Bite Gluten Free.

  5. Accuracy of Information: While we strive for accuracy, the results from the recipe may vary depending on ingredients and equipment. We are not responsible for any issues that arise from the use of this eBook/ recipe card.

  6. Payment: By purchasing this recipe card, you agree to pay the full price as stated during the checkout process.

 

Please review these terms carefully before completing your purchase. By ticking the box, you confirm that you understand and agree to these Terms and Conditions.

Terms & Conditions for Video Review Offer

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Offer: Receive 2 free cookies of your choice after submitting a qualifying video review.

 

​How to Qualify

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1. Submit a video review between 30–60 seconds featuring:

- Your face visible

- Our product shown close-up

- The cookie broken or bitten into (after warming off-camera as per instruction card)

- Spoken feedback about taste, texture, freshness, or overall experience

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2. Include your preferred 2 cookie flavours when submitting your video.

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Reward:

 

  • Upon review and approval of your video, Bite Gluten Free will send 2 free cookies of your chosen flavours by post.

  • One reward per customer.

  • Offer valid for a limited time and subject to availability.

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Usage Rights: 

 

  • By submitting a video, you grant Bite Gluten Free permission to use your video content for promotional purposes, including on our website, social media channels, and marketing materials.

  • Videos that do not meet the requirements or fail to show the necessary elements will not qualify for the reward.

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Additional Terms: 

 

  • This offer is a thank you for honest feedback and not an incentive for positive reviews.

  • Bite Gluten Free reserves the right to cancel, modify, or refuse the offer at any time without prior notice.

  • This promotion complies with UK advertising and consumer protection laws.

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Privacy & Data Usage Notice for Video Review Submissions

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When you submit a video review to Bite Gluten Free, we collect and process your personal data, including your image and voice, in order to:

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  • Review and approve your submission

  • Contact you if needed regarding your video or reward

  • Use your video content for marketing and promotional purposes on our website, social media, and advertising materials

 

Your video and personal information will be stored securely and only used for the purposes stated above. We will not share your data with third parties without your consent, except as required by law.

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You have the right to: 

 

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent to use your video at any time (which will not affect the validity of previously published content)

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For more information on how we handle your data, please click to see our full Privacy Policy.

 

If you have any questions or wish to exercise your data rights, please contact us at: info@biteglutenfree.co.uk

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Discount Codes

All discount codes are applied to the value of the order, excluding delivery costs.

The discount code must be entered into the Discount Code field on the Checkout page and the applied discount will be deducted from the order.

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Unless stated, discount codes cannot be combined and only one discount code can be applied to any order.  

Discount codes only apply to products on the online shop and may not be applied to bespoke orders and telephone orders.

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Discount codes cannot be applied to past orders and cannot be backdated or redeemed for cash.

Discount codes can be amended or withdrawn at any time.

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