Question 1

What type of gluten free products do you offer?

Accepted Answer

We offer a range of handcrafted gluten-free NYC-style cookies, fudgy chocolate brownies, blondies, and traybakes, all made using premium ingredients, including rich Belgian Callebaut chocolate.

Our NYC cookies are thick, gooey, and indulgent, available in a variety of signature flavours. Our brownies can be ordered plain or topped with assorted favourites, and we also create carefully crafted blondies and classic traybakes for those who love variety.

Every product is made using 100% gluten-free ingredients and prepared with strict coeliac-safe standards, so you can enjoy with confidence.

Question 2

Are all the products gluten free?

Accepted Answer

Yes, every product we offer is made using 100% gluten-free ingredients.

We follow strict preparation procedures to prevent cross-contamination and take great care in sourcing and handling every ingredient. A full list of ingredients and allergen information is always available so you can order with confidence.

Your safety and peace of mind are always our priority.

Question 3

Are your products truly gluten free?

Accepted Answer

Yes, all of our products are made using 100% gluten-free ingredients.

While our kitchen environment is not exclusively gluten-free, we follow strict procedures to minimise the risk of cross-contamination. This includes careful ingredient sourcing, dedicated utensils and equipment, and thorough cleaning processes between bakes.

As someone living with Coeliac Disease myself, I understand how important trust and safety are. Every product is prepared with the highest level of care so you can order with confidence and peace of mind.

If you have specific allergy concerns, please feel free to contact us before placing your order.

Question 4

Are your products safe for people with coeliac disease?

Accepted Answer

Yes, our products are made using 100% gluten-free ingredients and are prepared with strict procedures to minimise the risk of cross-contamination.

As someone living with Coeliac Disease myself, I understand how important safety and trust are. We take great care in ingredient sourcing, preparation, and cleaning practices to ensure every order is handled responsibly and thoughtfully.

If you have any specific concerns or additional allergies, please feel free to contact us before ordering. We’re always happy to help.

Question 5

Are any of the products dairy free/vegan?

Accepted Answer

Most of our products are not dairy-free or vegan. However, our Raspberry Dark Chocolate NYC Cookie is fully vegan.
We also offer a couple of dairy-free options, including our Sprinkle School Cake and Jam Coconut Cake.
Please check individual product descriptions for full ingredient and allergen information before ordering. If you have any specific dietary requirements or questions, feel free to contact us, we’re always happy to help.

Question 6

Do you use gluten-free oats in your bakes?

Accepted Answer

Most of our bakes are completely oat-free. We choose not to use gluten-free oats in our recipes, as some people with coeliac disease can still be sensitive to them.
The only exception is our Cookies & Cream NYC Cookie, which contains pieces of a store-bought gluten-free biscuit. This biscuit includes oat flour, which is why this flavour is not oat-free.
If you are sensitive to oats, we recommend choosing any of our other cookie flavours, which are made without oat flour.

Question 7

Are all the products vegetarian/halal?

Accepted Answer

Yes all our products are vegetarian and halal.

Question 8

Do you handle any allergens?

Accepted Answer

We take great care to create a safe, controlled environment for our gluten-free baking, with thorough cleaning and preparation processes in place before every bake.

As someone with Coeliac Disease myself, I fully understand how important this is. The kitchen is fully cleaned before gluten-free baking, all surfaces are covered with fresh cling film, and preparation is carried out on top. Gluten-free baking is also done at separate times to minimise any risk of cross-contamination.

Like most kitchens, we do handle common allergens, including dairy, eggs, nuts, and wheat. Some products contain nuts, and all bakes are prepared in an environment where allergens are present.

Full ingredient and allergen information is listed on our Ingredients and Allergens page to help you make an informed decision. If you have specific allergy concerns, please contact us before placing your order. We’re always happy to advise.

Question 9

How long do the cookies and brownies stay fresh?

Accepted Answer

Our cookies and brownies stay fresh for up to 5–7 days when stored in an airtight container at room temperature.

Each cookie is individually heat-sealed to help lock in freshness from dispatch. If you’d prefer to enjoy them later, they can be frozen for up to 3 months. Simply store them in their original packaging or in a freezer-safe airtight container.

For the best experience, allow frozen treats to fully defrost at room temperature before enjoying.

Question 10

Do you have a dedicated gluten-free kitchen?

Accepted Answer

All of our products are made using 100% gluten-free ingredients.

While our kitchen is not exclusively gluten-free, we follow strict procedures to minimise the risk of cross-contamination. This includes careful ingredient sourcing, controlled preparation processes, and thorough cleaning between bakes.

As someone living with Coeliac Disease myself, safety and trust are deeply important to us. Every order is prepared with care and responsibility.

Question 11

Do you cater for nut allergies?

Accepted Answer

Some of our products contain nuts, and all items are prepared in a kitchen where nuts are handled.

While we take care during preparation, we cannot guarantee that any product is completely free from traces of nuts. Please review the allergen information on each product page carefully before ordering.

If you have specific allergy concerns, we recommend contacting us before placing your order.

Question 12

Are your products suitable for children?

Accepted Answer

Yes, our products are suitable for children unless they have specific allergies to listed ingredients.

All ingredient and allergen information is available on the Ingredients and Allergen page.

If your child has additional dietary requirements, please contact us before ordering.

Question 13

How should I store my order when it arrives?

Accepted Answer

Store your cookies, brownies, blondies, and traybakes in an airtight container at room temperature.

They stay fresh for 5–7 days. Each cookie is individually heat-sealed to help maintain freshness from dispatch.

If you would prefer to enjoy them later, they can be frozen for up to 3 months. Allow them to fully defrost at room temperature before serving.

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